Frequent Questions & Answers
Our FAQ database presently contains 19 frequent questions and answers about our site. If you are unable to locate the answer you need, please contact us.
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Does my vehicle need to be registered?
No, as long as the vehicle can be driven onto the truck we can assist with transport. However please note that at time of booking you will need to provide either the last 6 digits of the VIN, or if the vehicle still has plates then the number on the plates, this is for ID purposes only.
Can you assist with Motorbike Transport
At present we cannot assist with motorbike transport.
Can You transport Caravans and Camper Trailers, or horse floats.
The answer is no we cannot.
What are the office hours?
Office hours are Monday to Friday only. CLOSED WEEKENDS. 9.00AM - 4.30PM.
What are working days
Working days are Monday to Friday
What is the damage waiver
For a better explanation of what is covered by the carriers Damage Waiver follow this link
Do I need to remove external accessories from my car?
Please check with office when you make a booking as this can be assesed based on which carrier, and the overall height of vehicle.
Can I leave a baby car seat in the car?
Yes. The car seat can stay as long as it is secure.
Can I change a booking once I have received my confirmation.
Yes. You can change a booking. However we do reserve the right to charge an administration fee if there is an excessive amount of changes.
