Privacy Policy

Moving Cars is committed to protecting your privacy in your dealings with our organisation. This policy outlines how we handle personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions. This includes:

• Identity Details: Name, address, phone number, and email address.
• Service Details: Vehicle details (make/model), origin/destination addresses for transport, and booking history.
• Digital Identifiers: IP address, device type, and usage data collected via cookies when you visit our website.
• Financial Information: Payment transaction records (note: we do not store full credit card numbers; see Section 6).

2. Purpose of Collection

We collect and use your personal information primarily to:

• Provide requested vehicle transport services and quotes.
• Communicate with you regarding your bookings and updates.
• Comply with legal and regulatory obligations.
• Improve our website performance and user experience.

3. Automated Decision-Making (Quoting)

Our website uses automated algorithms to provide instant car transport quotes. These decisions are based on data points such as distance, vehicle type, and current carrier availability. If you believe an automated quote is incorrect, you have the right to request a manual review by contacting our team.

4. Disclosure & Overseas Data Flows

Moving Cars will not provide your personal information to third parties other than to facilitate the services you requested. This includes:

• Sub-contractors: Reliable transport carriers actually performing the vehicle move.
• Overseas Disclosure: We use international service providers for technology hosting (Vercel - USA), payment processing (Square - USA/International), and analytics. We ensure these providers maintain standards equivalent to Australian privacy laws.
• Law Enforcement: When required by Australian law or government agencies (e.g., ATO, WorkCover).

5. Security & Data Retention

We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes encryption (SSL/TLS) for data in transit and restricted internal access.

Retention: We retain your personal information only as long as necessary for the purpose it was collected or to comply with Australian tax and record-keeping laws (typically up to 7 years).

6. Credit Card Details

Any transactions using credit cards via our website are processed securely by Square. We do not store credit card details on our own servers.

7. Your Rights (2026 Standards)

As part of our commitment to modern privacy standards, you have the following rights:

• Access & Correction: You may request access to or correction of your data at any time.
• Right to Erasure: You may request that we delete your personal data when it is no longer required for its original purpose.
• Data Portability: You may request a machine-readable copy of the data you provided to us.

8. Complaints and Contact

If you have an inquiry or complaint about how we handle your personal information, please write to us. We will respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.